Politique d'expédition, de retours et d'échanges
Effective Date: May 13, 2023
Welcome to Word Money Collection. We are committed to providing high-quality collectible coins, banknotes, and related items, along with clear and transparent policies for our customers.
This policy outlines our shipping, return, refund, and exchange terms in accordance with applicable Canadian consumer protection laws and the requirements of the Wix platform.
1. Shipping Policy Worldwide Shipping:
We ship to customers worldwide.
Order Processing:
Orders are typically processed and dispatched within 1 business day after full payment has been received and confirmed.
Orders placed on weekends or statutory holidays are processed on the next business day.
Shipping Confirmation and Tracking:
When tracking is available, tracking information will be sent to the customer by email after the order has been shipped.
Delivery Times:
Estimated delivery times are provided for informational purposes only and are not guaranteed.
Actual delivery times may vary depending on:
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Destination country
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Postal service performance
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Customs processing
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Weather or other unforeseen events
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Customs Duties and Taxes:
International buyers are solely responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country.
Incorrect Shipping Address:
Customers are responsible for providing a complete and accurate shipping address. We are not responsible for orders shipped to an address provided incorrectly by the customer.
Lost or Delayed Shipments:
Once an order has been transferred to the carrier, delivery is under the responsibility of the shipping service.
If a shipment is significantly delayed or appears lost, please contact us and we will assist you in filing a claim where applicable.
2. Returns and Refunds:
We accept returns in accordance with applicable consumer laws and under the conditions set out below.
Eligibility for Returns:
To qualify for a return:
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You must contact us within 14 days of receiving your order.
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The item must be returned within 30 days of delivery.
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The item must be in its original condition.
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The item must be unused and include all original packaging and accessories.
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Proof of purchase is required.
Non-Returnable Items:
Returns are not accepted for:
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Items damaged after delivery due to misuse or mishandling
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Items altered, cleaned, or modified by the customer
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Clearance, sale, or promotional items, unless defective
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Items specifically described as final sale
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Gift cards
Return Shipping Costs:
Customers are responsible for return shipping costs unless:
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The item was defective upon delivery; or
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We shipped the wrong item.
Original Shipping Charges:
Original shipping charges are non-refundable unless the return is due to our error or a defective product.
Inspection and Refund Approval:
Returned items are inspected upon receipt. If approved, refunds are issued to the original payment method.
Refund Processing Time:
Approved refunds are generally processed within 3 to 7 business days after inspection. Financial institutions may require additional time to post the refund.
3. Exchanges:
We accept exchanges within 30 days of delivery for items returned in unused, original condition and subject to product availability.
Sale items may only be exchanged if they are defective or damaged upon arrival.
Customers are responsible for exchange shipping costs unless the exchange results from our error.
4. Return Authorization:
Please contact us before returning any item. Returns sent without prior authorization may be refused.
Return instructions will be provided after your request is reviewed.
5. Collectible Items Disclaimer:
Our products are collectible items, and natural characteristics may be present, including:
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Original mint packaging variations
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Toning or patina
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Minor marks consistent with mint production
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Serial number differences where applicable
These characteristics are part of the collectible nature of the item and are not considered defects unless otherwise stated.
Product images are for illustration purposes. The item received may differ slightly from the images shown unless the listing specifies that the exact item pictured is for sale.
6. Damaged or Incorrect Items:
If you receive an item that is damaged or incorrect, please contact us within 7 days of delivery and include clear photographs of the item and packaging.
We will review the issue and provide an appropriate solution, which may include a replacement, exchange, or refund.
7. Limitation of Liability:
To the maximum extent permitted by applicable law, Word Money Collection shall not be liable for indirect, incidental, or consequential damages arising from the purchase or use of our products.
Nothing in this policy limits rights that cannot be excluded under applicable consumer protection laws.
8. Right to Refuse Returns:
We reserve the right to refuse any return or refund request that does not comply with this policy.
9. Contact Information:
If you have any questions regarding shipping, returns, refunds, or exchanges, please contact us through our Contact page:
10. Governing Law:
This policy shall be governed by and interpreted in accordance with the laws of the Province of Quebec and the applicable laws of Canada.
11. Policy Updates:
We reserve the right to update or modify this policy at any time without prior notice. The version posted on this website will apply to all orders at the time of purchase.